We understand that plans can change, and we strive to offer a smooth and customer-friendly shopping experience.
Order Cancellation Window
Customers may request order cancellation within 24 hours of placing the order.
If your order has not yet been processed or shipped, we will gladly assist you with the cancellation.
How to Request a Cancellation
To cancel your order, please contact our support team within 24 hours and provide:
Your order number
Name used while placing the order
Our team will review your request and confirm the cancellation status.
Refund for Cancelled Orders
Approved cancellations are refunded to the original payment method
Refund processing times may vary depending on your bank or payment provider
Orders That Cannot Be Cancelled
Orders may not be eligible for cancellation if:
The order has already been shipped
Production has started for custom or made-to-order items
The cancellation request is made after 24 hours of order placement
Custom & Personalized Orders
Custom-made or personalized products are processed specially for each customer. Once production begins, such orders may not be cancelled.
Need Assistance?
If you have any questions regarding cancellations, please contact our customer support team through our website contact page, Whatsapp or support email support@riwayatipehnava.com
We appreciate your understanding and thank you for shopping with us.