Terms & Conditions

Last Updated: May 2026

Welcome to our website. By accessing or using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

Website Usage

By using this website, you confirm that:

You are at least 18 years old or using the website under parental supervision
The information you provide is accurate and complete
You will not misuse the website or engage in fraudulent activities

We reserve the right to refuse service or cancel orders if suspicious or unauthorized activity is detected.

Product Information & Pricing

We strive to ensure that all product descriptions, images, pricing, and availability are accurate.

However:

Minor variations in color, texture, or appearance may occur due to lighting, screen settings, or handcrafted nature of products
Prices are subject to change without prior notice
We reserve the right to correct pricing or listing errors at any time

Handmade & Custom Products

Many of our products are handcrafted or made-to-order. Slight variations in finish, embroidery, texture, or pattern placement are natural and part of handmade craftsmanship.

Custom or personalized orders may require additional processing time and may not be eligible for cancellation or return once production has started.

Order Acceptance & Cancellation

We reserve the right to:

Accept or decline any order
Cancel orders due to stock issues, pricing errors, payment verification, or shipping limitations

Customers may request cancellation before the order is shipped. Once dispatched, orders generally cannot be cancelled.

Shipping & Delivery

Delivery timelines provided on the website are estimated and may vary depending on courier services, customs clearance, holidays, weather conditions, or remote locations.

We are not responsible for delays caused by:

customs authorities,
courier partners,
incorrect shipping information provided by the customer,
or circumstances beyond our control.

Customs Duties & Taxes

For selected countries, we may offer prepaid customs duty services. For other locations, customers are responsible for any import duties, taxes, or customs charges applicable in their country.

Customs regulations vary internationally and are outside our control.

Intellectual Property

All website content including:

product images,
logos,
graphics,
text,
designs,
and branding

is the intellectual property of our brand and may not be copied, reproduced, distributed, or used without written permission.

Unauthorized use of our content is strictly prohibited.

Limitation of Liability

We are not liable for:

indirect or incidental damages,
delays caused by third-party courier services,
customs-related delays or charges,
temporary website interruptions,
or losses resulting from misuse of our products or website.

Our maximum liability shall not exceed the amount paid for the purchased product.

Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy. By placing an order, you agree to the terms outlined in that policy.

Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to the collection and use of information as described therein.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the updated terms.